With you, even after installation. Always. Everywhere.
When you choose GRAF Synergy, you’re not just purchasing a machine: you’re entering a comprehensive support ecosystem designed to ensure operational continuity, maximum efficiency, and peace of mind over time.
From initial training to scheduled maintenance, from spare parts service to remote assistance, our team is always ready to respond quickly and competently to meet any technical needs.
Global support, centralised management
We are present in over 60 countries with a network of qualified technicians, but the heart of our service remains centralised at our headquarters in Nonantola (MO). This allows us to:
- Monitor every request in real-time
- Assign the right technician based on the machine and its criticality.
- Minimise downtime
- Provide original spare parts with fast shipping
An advanced digital support platform
Every GRAF Synergy customer has access to a support ticketing system, enabling them to:
- Open requests independently
- Monitor the progress of the intervention
- Access the related technical documentation
- Request training or scheduled maintenance
Personalised assistance, not standardised
Our technical team knows every machine, every system, and every client. This enables us to provide tailored responses, even years after installation. Because every system is unique and deserves the attention it requires.
Remote support
All Graf Synergy systems controlled by PC are programmed to connect to the network, allowing for various remote operations such as machine diagnostics, troubleshooting most issues, and software updates.
For the connection, GRAF Synergy uses TeamViewer, a globally used software for screen sharing and remote machine control with a highly secure connection.
Support is available:
Monday to Friday from 8:30 AM to 5:30 PM
Call +39 059 818256 and provide us with your connection ID.